While software updates are free of charge, we require to purchase Support Services for orders older than half a year in case support is needed because it requires time and effort, as we cannot afford to support for free customers every time site is moved, updated or theme changed. Thank You for understanding.
While with support services we help identify issues and give hints to solve them, support services do not include software installation and theme or other 3rd party extensions compatibility fixes.For this Installation services are used which cover up to 2 hours of developers work.
Support services for first 6 months after purchasing License are free of charge.
After 6 months after purchase, support services can be purchased at any time for the next
Magento extension Installation and Support Services are non-refundable.
Fixing Software Errors which can be
reproduced on Magento installation without any other extensions or 3rd party theme installed are free of charge at any time
If you have any questions feel free to contact us